Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Residential or business address
• CCTV footage or security-related data (where applicable)
• Billing and payment information
• Any other information you provide when contacting us or using our services

2. How We Collect Your Information

We collect personal information when you:

• Contact us via phone, email, or our website
• Request a quote or engage our services
• Allow us access to your premises for installation or maintenance
• Use our website or online forms

We may also collect information automatically through website analytics and cookies.

3. Why We Collect Your Information

We collect personal information to:

• Provide and manage our services
• Communicate with you
• Prepare quotes and invoices
• Improve our services and customer experience
• Comply with legal and regulatory obligations

4. CCTV and Security Data

Where CCTV systems are installed or serviced by us:

• We do not monitor or access footage unless explicitly authorised by the client
• Any access is strictly for installation, testing, maintenance, or troubleshooting
• We do not store or distribute CCTV footage unless contractually required

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information to:

• Contractors or service providers assisting us
• Payment processors
• Legal or regulatory authorities where required by law

All third parties are required to protect your information in accordance with Australian standards.

6. Data Security

We take reasonable steps to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Modification or disclosure

This includes physical, electronic, and procedural safeguards in our operations.

7. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe and address any updates necessary.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and performance. You can disable cookies in your browser settings if you prefer, though some components of the site may rely on them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website to ensure ongoing transparency.